The client receives several hundred inquiries per month and is unable to quickly analyze the requested goods and prepare an offer. With our OfferMate system, they can rapidly extract the requested products and generate quotations much faster—allowing them to be the first with the customer and increasing their quotation success rate.
A system for significantly faster processing of incoming inquiries and generating quotations
Client NameGeomat
Client CountryCzech Republic
- Client typeSME
- IndustryConstruction
- Application areasMarketing, Sales & Customer Engagement, Operations & Process Automation
- AI technologiesLarge Language Models (LLMs), Natural Language Processing (NLP)
- Business impactsCustomer Experience & Market Growth, Employee Enablement & Productivity
- Data typesStructured Tabular Data, Textual Data
- Delivery modelsProduct / Licensed Software, Service / Subscription
- DeploymentsHybrid
- Key capabilitiesAccessibility, Safety & Human Augmentation, Intelligent Search & Knowledge Retrieval
- Project stagesScaling / Expanded Implementation
- Solution formsMultimodal Interface, Web Portal / Dashboard
Solution Description
Problem description
Solution
Using AI, we analyze incoming inquiries including attachments, extract relevant products we can supply, and immediately prepare the basis for a quotation, which the sales representative then simply approves or fine-tunes the pricing.
Main Users of the Solution
Our customer’s dealers.
Project timeframe (months)
2
Technologies used
LLM, Python, RAG, vector search
Additional services
- Identification and prioritization of suitable use-cases
- Data collection and pre-processing
- AI model selection and customisation
Implementation
Project Owner on the Client's Side
Executive management (C-level)
Participation on the Client's Side
- Business / Product Owner
- Domain / Process Experts
- End Users
Form of Supplier Involvement
Joint implementation with the client
Operation and Maintenance
Operational Model
Joint management
Needed Competencies on the Client's Side
Connection to customer data, API support.
Other Resources or Infrastructure
On-premise solution, the customer manages day-to-day operations independently.
Impact and Results
Qualitative Benefits
Among other things, it accelerates the customer’s ability to submit an offer to their client and capture their attention. With the existing team, the customer can achieve more.
Quantitative Results
The solution saves about 160 hours of work per month.
Client Feedback
We are pleased to have achieved the expected reliability, which enables us to be a market leader.
Lessons Learned and Recommendations
Key Success Factors
Proper solution architecture and agile adaptation to the client’s infrastructure.
Biggest Challenges
Securing the client’s key people’s time.
Recommendation for Others
Make it a priority—it will ultimately save time.
Promotion
Demo / Public Resources
- CompanyARTIN
- ContactJan Najvárek
- Emailjan.najvarek@artin.cz
- Websitehttps://www.artin.eu
- AddressPurkyňova 142, 612 00 Brno