There was no unified tool for handling repetitive tasks and ensuring access to information across the company. Employees spent too much time on routine activities such as writing meeting notes and searching for information. Security concerns had previously discouraged the client from using AI tools. Off-the-shelf AI solutions were unsuitable due to per-user fees and high costs.
AI Assistant for employees across departments
Client NameFortuna Entertainment Group
Client CountryCzech Republic
- Client typeEnterprise
- IndustryCreative, Gaming & Entertainment
- Application areasArea Agnostic
- AI technologiesAI Agents & Task Orchestration, Conversational AI (chatbots, voicebots), Large Language Models (LLMs), Natural Language Processing (NLP)
- Business impactsEmployee Enablement & Productivity, Operational Efficiency & Cost Savings
- Data typesDocuments / Semi-structured Data
- Delivery modelsCustom Development
- DeploymentsCloud
- Key capabilitiesAccessibility, Safety & Human Augmentation, Intelligent Search & Knowledge Retrieval
- Project stagesInitial Production Deployment
- Solution formsConversational Interface, Standalone Application
Solution Description
Problem description
Solution
A custom AI assistant (LLM) running on Azure OpenAI Services with GPT-4 Turbo, fully integrated into Microsoft Teams. The project started with a pilot on GPT-3.5 and progressed through GPT-4 to GPT-4 Turbo. “AI colleagues” were tailored to specific roles (e.g., sales, HR). Strict internal data protection (no anonymization). Assistant performance tuning and operating cost optimization.
Main Users of the Solution
Employees across departments (800+ users in the first month)
Project timeframe (months)
3
Technologies used
Azure OpenAI Services with GPT-4Turbo fully embedded in MS Teams
Additional services
- AI strategy and roadmap
- Identification and prioritization of suitable use-cases
- AI model selection and customisation
- Change support and user training
- Compliance/regulatory support
Use of Personal / Regulated Data
Yes
Implementation
Project Owner on the Client's Side
Head of Innovation / Digital Transformation
Participation on the Client's Side
- Data & ML specialists
- Software & Data Engineering / IT Ops
- Project and change management
Form of Supplier Involvement
Full implementation.
Operation and Maintenance
Operational Model
Primarily client, with vendor available for consultation.
Needed Competencies on the Client's Side
Trained power user
Other Resources or Infrastructure
Trained power user
Impact and Results
Qualitative Benefits
AI solution saving Fortuna 94% in costs and thousands of working hours.
Quantitative Results
94% cost reduction compared to standard licensed solutions.
Client Feedback
“The AI assistant was built from the very beginning on strong collaboration and trust. Even without prior experience, thanks to the support and guidance of the BigHub team, I was able to quickly get oriented. The result is a solution that has been very positively received by colleagues – we currently have over 800 active users.” – Jana Budařová, Product Coordinator, Fortuna Entertainment Group.
Lessons Learned and Recommendations
Key Success Factors
Thorough addressing of client’s problems and effective solution implementation.
Recommendation for Others
When planning an AI project, we recommend starting with a clearly defined business goal and a realistic estimate of benefits and risks.
Promotion
Demo / Public Resources
- CompanyBigHub
- ContactJan Kabát
- Emailjan.kabat@bighub.cz
- Websitehttps://www.bighub.ai
- AddressVáclavské náměstí 802/56, 110 00 Praha