AI assistant for searching internal regulations at ŘSD.

Client NameŘeditelství silnic a dálnic

Client CountryCzech Republic

  • Client typePublic sector
  • IndustryGovernment & Public Services
  • Application areasFinance & Accounting, Operations & Process Automation, Strategy, Planning & Decision-Making
  • AI technologiesAdvanced Analytics / Data Science, AI Agents & Task Orchestration, Conversational AI (chatbots, voicebots), Generative AI, Large Language Models (LLMs)
  • Business impactsEmployee Enablement & Productivity, Risk Reduction & Compliance
  • Data typesDocuments / Semi-structured Data, Structured Tabular Data, Textual Data
  • Delivery modelsCustom Development
  • DeploymentsCloud
  • Key capabilitiesConversational & Language Interaction, Intelligent Search & Knowledge Retrieval
  • Project stagesInitial Production Deployment
  • Solution formsConversational Interface, Standalone Application, Web Portal / Dashboard

Solution Description

Problem description

  • Although ŘSD had a document management system, employees encountered several issues:

  • The search functionality in the existing repository was limited to full-text search, which was insufficient for retrieving relevant information, especially given the variety of document formats.
  • Extensive and complex legal and technical terminology made interpreting content more difficult.
  • It was necessary to work with historical versions of documents (regulations) while maintaining access to up-to-date data.

    As a result, employees faced delays in finding correct information, the risk of misinterpreting rules, and reduced work efficiency.

Solution

An AI solution was created for semantic search and interpretation of ŘSD’s internal documents. Users can ask questions in natural language and receive answers with references to source documents, including versions valid at a specific date. The assistant uses OCR to process scanned files and runs on a hybrid architecture combining on-premise infrastructure with Azure AI services. Security, access rights, and full system control remain entirely with ŘSD.

Main Users of the Solution

Investment construction staff.
Technical support.
Public procurement and legislation experts.

Project timeframe (months)

3

Technologies used

Azure OpenAI (GPT-4o).
Azure App Service.
Azure Functions.
Semantic Search with vectors (pgvector / FAISS / Azure Cognitive Search).
OCR (Read API).
DOC BRO (custom framework for AI document processing).
Hybrid integration with internal servers.
RBAC access via Azure Entra ID.

Additional services

  • Data collection and pre-processing
  • AI model selection and customisation

Use of Personal / Regulated Data

Yes

Implementation

Project Owner on the Client's Side

Head of functional/operational unit

Participation on the Client's Side

  • Business / Product Owner
  • Domain / process experts
  • Data & specialists
  • Software & Data Engineering / IT Ops

Form of Supplier Involvement

Full implementation

Operation and Maintenance

Operational Model

ŘSD internal team, trained and handed over know-how. Cloudfield available for support and further development on demand.

Needed Competencies on the Client's Side

Internal knowledge base administrator. ICT system administrator. Documentation domain guarantor.

Other Resources or Infrastructure

Internal file server or DMS (for documents). Azure subscription for running AI models. Access via Entra ID, VPN bridge, or hybrid connectivity. Budget for regular document updates.

Impact and Results

Qualitative Benefits

  • Faster document handling – semantically precise answers save employees significant time.
  • Reduced errors – the AI assistant provides verified information with references to original directives.
  • Easy process integration – users continued with their existing workflows, enhanced by AI capabilities.
  • Security and control – ŘSD retained full management of the system without vendor dependency.

Client Feedback

ŘSD successfully deployed an AI assistant for internal regulation search in collaboration with Cloudfield. The solution, built on the DOC BRO platform, enables fast and semantically precise document search, provides relevant answers in natural language, and ensures easy oversight of rule interpretation.

Lessons Learned and Recommendations

Key Success Factors

Tailoring the solution to internal processes. Domain knowledge (construction, public procurement). Full integration of permissions and security rules. Collaboration with ŘSD team and their openness to innovation.

Biggest Challenges

Variety of documents and formats (PDFs, scans). Need to maintain version control and legal validity. Avoiding vendor lock-in and enabling independent operation.

Recommendation for Others

Do not underestimate document analysis and structure – input quality determines AI output quality. Start with a small functional block and ensure answer interpretability (citations, references, versions).

Promotion

  • CompanyCloudfield
  • ContactIva Papoušková
  • Emailiva@cloudfield.cz
  • Websitehttps://www.cloudfield.cz/en
  • AddressVodičkova 710/31, 110 00 Praha
  • Additional addresses
    • Senovážné nám. 231/7, České Budějovice
    • J. Masaryka 27, 500 12 Hradec Králové

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