The customer has a diverse assortment of products in terms of size and was unable to sort which goods could be delivered to pickup points and lockers; therefore, they did not offer this option.
Increasing orders from the e-shop, delivery to pickup boxes for DOLTAK
Client Namewww.doltak.cz
Client CountryČeská republika
- Client typeSME
- IndustryTransportation, Mobility & Logistics
- Application areasCustomer Support & Experience, Operations & Process Automation, Supply Chain & Logistics
- AI technologiesConversational AI (chatbots, voicebots), Generative AI, Machine Learning, Multimodal AI
- Business impactsData-Driven Decisions & Planning, New Revenue & Business Models
- Data typesDocuments / Semi-structured Data, Structured Tabular Data
- Delivery modelsCustom Development, Product / Licensed Software, Service / Subscription
- DeploymentsOn-premise
- Key capabilitiesPredictive Analytics & Forecasting, Recognition, Classification & Tracking
- Project stagesScaling / Expanded Implementation
- Solution formsStandalone Application
Solution Description
Problem description
Solution
We automated the selection of shipping methods based on the size and weight of the order on the e-shop, ensuring that only relevant delivery options are always displayed.
Main Users of the Solution
e-shops
Project timeframe (months)
1
Additional services
- Ongoing maintenance and model retraining
Implementation
Project Owner on the Client's Side
Business Unit Manager
Participation on the Client's Side
- Business / Product Owner
- Domain / Process Experts
- Software & Data Engineering / IT Ops
Form of Supplier Involvement
Complete implementation
Operation and Maintenance
Operational Model
supplier
Needed Competencies on the Client's Side
sales, logistics
Other Resources or Infrastructure
The customer needs to add delivery to parcel lockers to their e-shop and implement our script. The costs are almost zero.
Impact and Results
Qualitative Benefits
New orders are now delivered to pick-up points and lockers, fully automated.
Quantitative Results
30% increase in the number of orders
Client Feedback
The benefits of this solution were apparent immediately after it was switched on.
Lessons Learned and Recommendations
Key Success Factors
The customer’s need to deliver to parcel lockers and the willingness to address it.
Biggest Challenges
Goods whose size can be changed. For example, folding clothes.
Recommendation for Others
Definitely try it, it has only benefits.
Promotion
Demo / Public Resources
- CompanyBoxOptima
- ContactPetr Michek
- Emailpetr.michek@boxoptima.cz
- Websitehttps://www.boxoptima.cz
- AddressPurkyňova 670/142, 612 00 Brno