The client faced the need to simplify data management while improving customer experience. The previous solution required technical expertise, leading to inefficiency and increased costs due to frequent manual interventions.
Improving customer experience in data management with generative AI
Client NameAtaccama
Client CountryCzech Republic
- Client typeEnterprise
- IndustryInformation & Communication Technologies
- Application areasCustomer Support & Experience, Data & Analytics / Business Intelligence, Operations & Process Automation
- AI technologiesAI Agents & Task Orchestration, Generative AI, Large Language Models (LLMs)
- Business impactsCustomer Experience & Market Growth, Customer Product & Service Innovation
- Data typesImage Data, Textual Data
- Delivery modelsCustom Development, Service / Subscription
- DeploymentsCloud
- Key capabilitiesConversational & Language Interaction, Decision Support & Augmented Analytics
- Project stagesOngoing Optimization & Development
- Solution formsAPI / Micro-service Interface, Conversational Interface, Web Portal / Dashboard
Solution Description
Problem description
Solution
Our solution involved implementing large language models and generative AI into the Ataccama ONE platform, enabling intuitive data management even for non-technical users and automating data maintenance with the help of an AI co-pilot.
Main Users of the Solution
Data analysts, data administrators, customer service users.
Project timeframe (months)
9
Technologies used
Microsoft platform, Generative AI
Additional services
- Change support and user training
- Providing MLOps infrastructure
Implementation
Project Owner on the Client's Side
Head of IT / Data / Technology
Participation on the Client's Side
- Business / Product Owner
- Domain / process experts
- End users
Form of Supplier Involvement
Joint implementation with the client
Operation and Maintenance
Operational Model
Joint management
Needed Competencies on the Client's Side
Data analysts, IT specialists.
Other Resources or Infrastructure
Cloud infrastructure, ongoing vendor support
Impact and Results
Qualitative Benefits
Simplified data management, increased process efficiency, enhanced customer experience.
Quantitative Results
Annual savings of CZK 2.5 million.
Client Feedback
“The solution has significantly improved our ability to manage data quality without extensive technical interventions.”
Lessons Learned and Recommendations
Key Success Factors
Team collaboration, flexible integration of new technologies.
Biggest Challenges
Integration of generative AI, overcoming technical limitations.
Recommendation for Others
Ensure the solution is intuitive for all users across the organization and be prepared for ongoing maintenance and optimization.
- CompanyBlindspot Solutions
- ContactMichaela Peterková
- Emailmichaela.peterkova@adastragrp.com
- Websitehttps://blindspot.ai
- AddressKarolinská 706/3, 186 00 Praha