The client struggled with inefficiency and high costs in customer acquisition and service. Manual sales processes, insufficient personalized outreach, and slow responses to inquiries led to the loss of potential deals and overwhelmed the sales team with tasks that did not have an immediate impact on profitability. The impact included direct revenue losses and increased operational risk associated with human error and salesperson turnover. The solution was crucial for scaling sales and increasing market competitiveness.
Jáchym AI® – full-fledged AI trader
Client CountryCzech Republic
- Client typeSME
- IndustryManufacturing
- Application areasMarketing, Sales & Customer Engagement, Strategy, Planning & Decision-Making
- AI technologiesAI Agents & Task Orchestration, Conversational AI (chatbots, voicebots), Generative AI
- Business impactsCustomer Experience & Market Growth, Employee Enablement & Productivity
- Data typesStructured Tabular Data, Textual Data
- Delivery modelsCustom Development, Service / Subscription
- DeploymentsCloud
- Key capabilitiesConversational & Language Interaction, Recognition, Classification & Tracking
- Project stagesOngoing Optimization & Development
- Solution formsConversational Interface, Plugin / Extension for an existing system
Solution Description
Problem description
Solution
The Jáchym AI solution, a fully-fledged AI salesperson, was implemented. This solution fully automates initial acquisition and qualification processes. The main function is personalized communication and immediate response to inquiries 24/7. The method of use is simple: Jáchym AI independently addresses, qualifies, and nurtures potential customers across various channels (email, SMS, LinkedIn, LinkedIn advertising, PPC advertising, …). The client gained 100% automation of routine business communication, which directly addresses inefficiency and reduces the cost of the business process.
Main Users of the Solution
Company owner / CEO, sales directors, marketing directors, customer service
Project timeframe (months)
10
Additional services
- Data collection and pre-processing
- Data governance and data quality
- AI model selection and customization
- Support for compliance / regulation
Use of Personal / Regulated Data
Yes
Implementation
Project Owner on the Client's Side
Top management (C-level)
Participation on the Client's Side
- Business / Product Owner
- End users
Form of Supplier Involvement
Complete implementation
Operation and Maintenance
Operational Model
Supplier
Needed Competencies on the Client's Side
Knowledge of the offering and commercial strategy of the supplied products
Other Resources or Infrastructure
Handled by the supplier
Impact and Results
Qualitative Benefits
Increase in the number of leads and orders lower organizational burden on business management greater control over company growth
Quantitative Results
Increase in turnover for the given product by 1800% (2024 vs. 2025) increase in acquisition cost by 5 to 10% (estimate)
Client Feedback
During the year, we were forced to temporarily suspend the recruitment of new clients twice to ensure we maintained a high standard of service amid such significant growth in demand. We consider the solution to be one of our great successes.
Lessons Learned and Recommendations
Key Success Factors
combining several disciplines (data analytics, agents, domain knowledge of marketing channels)
Biggest Challenges
Data integration and data quality still being addressed – data sources are incomplete and often difficult to integrate, shortcomings limit system functionality – addressed through better data governance procedures (on our side and the client’s side)
Recommendation for Others
Select a suitable product for this type of advanced automation and a suitable target audience for it
- CompanyInterzect analytics
- ContactLukáš Sýkora
- Emailsykora@interzect.ai
- Websitehttps://interzect.ai
- Addressnám. T. G. Masaryka 1281, 760 01 Zlín